Make your prospects want to buy

Butterflive lets you engage your online visitors in a number of effective ways. Through live chat, co-browsing and other tools, you can get into the context of their navigation and be ready to communicate with them live about what they need.

Integrated Live Chat Tool

A live chat session is the quickest way to help visitors on your site. With Butterflive, you know which pages they’ve visited, which keywords led them there and many other details. Butterflive's Live Chat tool is integrated in your web site with no installation required on the visitors' end and just a snippet of code to add to your server.

Engage your visitors or let them come to you

Depending on the context, you may prefer to let your visitors make the first step. With Butterflive Incite, a small contact frame appears at the bottom of your web page when your prospect’s lead tracking score is high. If you’re unavailble at the moment, choose "Busy" or "Away" in the status selector to let visitors know you can’t chat just then.

Automatic offline switch

When you’re not at your computer, Butterflive automatically switches your status to "Away" after two minutes of inactivity so your visitors know you’re not available to chat.

Offline Form

You can still receive your prospects' requests for information while offline. Instead of a live contact frame, a web form will automatically appear when you're not available, so you’ll never miss an important message.

Co-browsing with synchronized navigation

With co-browsing (or joint navigation), you see in real time what your visitors are doing on your site. Co-Browsing works both ways: Visitors can show you the page on which they're having trouble, and you can lead them through the steps which are most likely to help solve their issues.

Navigate safely

Co-browsing follows the same security rules as any web application. It's activated inside your domain name only, and only for the pages you authorize.

Humanize your web site with Butterflive Video Chat (Beta)

Butterflive's Live Chat includes a video mode in which an agent can display his webcam stream to a visitor (and vice versa, if the visitors agree). It’s quick and easy, with no plugin to install.